Refund policy

Our policy

All sales are final. Because of the nature of our products, we do not offer refunds or exchanges for change of mind.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at katakusu109@gmail.com. Please include your order number and clear photos of the item and packaging. Once we have reviewed your request, we will offer a replacement or a refund to your original payment method.

Lost or delayed orders

If your tracking shows your order as lost, or it has not arrived well beyond the estimated delivery window, contact us and we will investigate with our shipping partner and offer a replacement or refund where the order cannot be delivered.

Cancellations

If you need to cancel or change an order, email us as soon as possible. We can only cancel orders that have not yet been dispatched by our fulfillment partner.

Your legal rights

Nothing in this policy limits any rights you have under the mandatory consumer laws of your country or region. For example, where local law gives you a statutory right to cancel a distance purchase or a remedy for faulty goods, those rights apply.